Cancellation Policy

Cancellations are to be in writing (email accepted) and will incur charges as per the following schedule:

Bookings cancelled at least 60 days before the start of stay will receive a 100% refund minus a $100 cancellation admin fee.

Booking cancelled less than 60 Days before the start of stay, are non refundable. Exceptions may apply.

No refund will be given once a property is tenanted.

Should a booked and confirmed property not be available due to ‘circumstances beyond our (BHH) control’ an alternative home will be made available to you at no additional cost. Hopefully to the same standard but this may not always be possible, in which case funds will be refunded upon discussion with guests.

Should no replacement accommodation be available the full tariff paid will be refunded to the guest, minus a processing fee of $50.

Should the town be cut off due to floods etc and booking not be able to be honoured, the guest may transfer the booking to another date (to be honoured within 12 months of the original booking dates) or the tariff will be refunded in full, minus a processing fee of $50.
GUESTS ARE STRONGLY ADVISED TO TAKE OUT COMPREHENSIVE TRAVEL INSURANCE, to cater for any unforeseen circumstances.